Privacy Policy

1. Introduction

Geneva Lakes Media LLC ("we," "us," or "our") operates ReadyPlayerJS (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website readyplayerjs.com and use our Services.

Please read this Privacy Policy carefully. By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, username, password
• Profile Information: Avatar, bio, preferences
• Payment Information: Billing address, payment method details (processed by Stripe)
• User Content: Posts, comments, forum contributions, uploaded files
• Communications: Messages you send us, support requests, feedback

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, features used
• Log Data: Access times, error logs, referring URLs
• Cookies and Similar Technologies: Session data, preferences, analytics

2.3 Information from Third Parties

We may receive information from third parties including:

• Payment processors (transaction confirmations)
• Analytics providers
• Social media platforms (if you connect accounts)

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, and customer service.

4.2 Legal Requirements

We may disclose information if required by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information to:

• Comply with 18 U.S.C. § 2258A (mandatory CSAM reporting to NCMEC)
• Protect our rights, privacy, safety, or property
• Protect the safety of our users or the public
• Investigate potential violations of our Terms

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, user information may be transferred as a business asset.

4.4 With Your Consent

We may share information with third parties when you direct us to do so or provide consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on:

• Account information: Retained while your account is active and for 3 years after deletion
• Transaction data: Retained for 7 years for tax and accounting purposes
• Usage logs: Retained for 2 years
• Content related to NCMEC reports: Retained for at least 1 year per 18 U.S.C. § 2258A

6. Your Privacy Rights

6.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

You may request that we correct inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions required by law.

6.4 Opt-Out

You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.5 California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings. Disabling cookies may affect functionality.

Types of cookies we use:

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand how users interact with our Services
• Preference cookies: Remember your settings and preferences

9. Children's Privacy

Our Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

11. SMS / Text-Message Communications

If you provide your mobile phone number through one of our intake forms, signed work orders, or by speaking with our staff, you may receive text messages from us — including appointment reminders, vehicle-status updates, and (separately, only with your express written consent) marketing offers.

Consent. Marketing text messages are sent only after you have given prior express written consent through one of these methods:

• Checking the SMS-consent box on our website intake form
• Signing the SMS-consent line on a printed work order
• Replying YES to a one-time opt-in confirmation message

Frequency & rates. Message frequency varies; you will not receive more than 4 marketing messages per 30 days from us. Message and data rates may apply through your carrier.

Opt out at any time. Reply STOP to any message to unsubscribe. We honor opt-out requests within 10 business days. Reply HELP for help, or contact hello@readyplayerjs.com.

Phone-number sharing. We never sell, rent, or trade your phone number. The list of service providers we share it with for the purpose of delivering messages to you is published at /legal/sub-processors.

Quiet hours. We do not send marketing text messages outside of 8:00 AM – 9:00 PM in your local time, in accordance with the Telephone Consumer Protection Act.

12. Voice Calls & Call Recording

When you call us, we may record the call for quality, training, and service purposes. We may also process the call audio in real time using artificial-intelligence tools to assist our service advisors and to generate written summaries of the conversation.

You will hear a notification at the start of every call disclosing the recording and AI processing. By staying on the line, you consent to the recording and processing.

Recordings and transcripts are retained for our internal quality and training purposes and are accessible only to authorized staff. Audio data is processed by the third-party AI providers listed at /legal/sub-processors under contractual data-protection terms; it is not used to train any provider's general-purpose AI models.

13. Artificial Intelligence & Sub-Processors

We use third-party service providers ("sub-processors") to deliver parts of the Platform — including hosting, payments, telephony, transcription, and AI-assisted services. A current list of every sub-processor with access to personal information, the purpose of that access, and the data it receives is maintained at /legal/sub-processors.

We require each sub-processor by contract to: (a) process your information only on our documented instructions, (b) maintain reasonable security measures, (c) not use your information to train general consumer AI models, and (d) notify us promptly of any data incident.

We will provide at least 30 days' notice of any material change to our sub-processor list by updating that page; you may subscribe to change notifications via hello@readyplayerjs.com.

14. Wisconsin Data Breach Notification

In accordance with Wisconsin Statute § 134.98, if we experience a data breach affecting your personal information, we will notify you within 45 days of discovering the breach.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: